1. Booking Cancellation

Customers may request to cancel a booking by contacting our support team through the available communication channels.

Cancellation requests are subject to the cancellation policies of the respective airline, hotel, transport provider, or other travel service providers involved in the booking.

Some bookings may be non-refundable or may incur cancellation charges depending on the supplier's policy.

2. Refund Eligibility

Refund eligibility depends on several factors, including:

• The cancellation policy of the respective travel supplier.
• The time of cancellation before departure or service date.
• Whether the booking includes non-refundable services.
• Applicable government taxes or service charges.

Alsike Holidays does not guarantee refunds for services marked as non-refundable by the service provider.

3. Refund Processing

Once a cancellation request is approved and the refund is confirmed by the travel supplier:

• Refunds will be processed using the original payment method whenever possible.
• Processing time generally ranges from 7–14 business days, depending on banks and payment providers.
• International transactions may require additional processing time.

Customers will receive confirmation once the refund has been initiated.

4. Cancellation Charges

Cancellation charges may apply depending on the booking type and supplier policies. Charges may include:

• Airline cancellation fees
• Hotel cancellation fees
• Visa processing fees
• Service charges
• Taxes that are non-refundable

The final refundable amount will be communicated after reviewing the supplier's cancellation policy.

5. Booking Modifications

Requests to modify bookings, including travel dates, passenger details, or destinations, are subject to availability and supplier approval.

Additional charges or fare differences may apply for modifications.

6. No-Show Policy

If a customer fails to use the booked service without prior cancellation (commonly referred to as a "No-Show"), the booking may be considered non-refundable according to the supplier's policy.

Alsike Holidays is not responsible for refunds in such cases unless approved by the respective service provider.

7. Special Circumstances

Refunds or cancellations due to exceptional situations such as:

• Natural disasters
• Government travel restrictions
• Airline operational disruptions
• Medical emergencies
• Force majeure events

will be handled according to the policies of the respective travel supplier. Alsike Holidays will assist customers in coordinating with suppliers whenever possible.

8. Refund Exceptions

Refunds may not be available for:

• Promotional or discounted bookings
• Last-minute deals
• Special event packages
• Visa processing fees
• Travel insurance
• Convenience or transaction charges
• Services already utilized

9. Contact for Refund Requests

If you wish to request a cancellation, refund, or have any questions regarding your booking, please contact our customer support team with your booking details. We will assist you as quickly as possible and coordinate with the respective travel service providers to resolve your request.

10. Policy Updates

Alsike Holidays reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.

We encourage customers to review this policy periodically to stay informed about any updates.