1. Definitions

• Company refers to ALSIKE HOLIDAYS LLP, the owner and operator of www.alsikeholidays.com.
• Website refers to the official website www.alsikeholidays.com and all associated online booking and enquiry services.
• Customer refers to any individual, family, group, corporate organization, or other person using our Website or booking travel services through ALSIKE HOLIDAYS LLP.
• Booking means any confirmed reservation for flights, hotels, tour packages, transportation, visa assistance, sightseeing, or other travel services offered by the Company.
• Tour Package means a combination of travel services such as accommodation, transportation, sightseeing, meals, or other inclusions offered by ALSIKE HOLIDAYS LLP.
• Travel Services refers to all travel-related products and services provided by ALSIKE HOLIDAYS LLP through its Website or customer support channels.
• Supplier means third-party airlines, hotels, transport providers, destination management companies, visa agencies, tour operators, or other travel service providers involved in fulfilling your booking.
• Cancellation Policy refers to the refund and cancellation terms published by ALSIKE HOLIDAYS LLP and the respective travel suppliers.

2. Eligibility and Booking Requirements

1. Customers must be at least 18 years of age to make a booking through ALSIKE HOLIDAYS LLP.
2. By making a booking, you confirm that all traveller information, contact details, identification documents, and payment information provided by you are accurate and complete.
3. If you are booking on behalf of another traveller, family, group, or organization, you confirm that you are authorized to act on their behalf and accept these Terms.
4. Customers are responsible for obtaining valid passports, visas, travel permits, health certificates, travel insurance, and any other documents required for their journey.
5. ALSIKE HOLIDAYS LLP reserves the right to refuse, modify, or cancel any booking where incorrect information, fraudulent activity, payment failure, or legal restrictions are involved.

3. Services Offered

1. ALSIKE HOLIDAYS LLP offers a comprehensive range of travel services including domestic tours, international holiday packages, hotel bookings, flight reservations, transportation, sightseeing tours, honeymoon packages, family vacations, corporate travel, group tours, visa assistance, and customized travel planning.
2. All bookings are subject to availability and confirmation by the respective airlines, hotels, transport providers, or other travel suppliers.
3. Prices, hotel availability, flight schedules, itineraries, sightseeing activities, and package inclusions may change without prior notice due to supplier updates, government regulations, weather conditions, operational requirements, or other unforeseen circumstances.
4. ALSIKE HOLIDAYS LLP acts as a travel facilitator and booking intermediary. The actual travel services are provided by the respective airlines, hotels, transport providers, tour operators, or other suppliers according to their individual terms and conditions.
5. Customers are advised to carefully review all booking confirmations, package inclusions, exclusions, supplier policies, visa requirements, and travel documents before commencing their journey.

4. Customer Responsibilities

1. Customers must provide accurate personal, passport, visa, and travel information while making bookings. ALSIKE HOLIDAYS LLP shall not be responsible for losses arising from incorrect or incomplete information.
2. Customers are responsible for carrying all necessary travel documents, including valid passports, visas, government-issued identification, travel insurance (if applicable), and health certificates required by the destination.
3. Customers must comply with the rules, regulations, baggage policies, and terms of airlines, hotels, transport providers, and other travel suppliers associated with their booking.
4. Customers are responsible for arriving at airports, railway stations, pickup locations, or tour departure points on time. ALSIKE HOLIDAYS LLP will not be liable for missed departures resulting from customer delays.
5. Customers agree not to misuse the Website, submit fraudulent bookings, provide false information, attempt unauthorized access to our systems, or use our Services for any unlawful activity.

5. Payment Terms

1. Bookings will be confirmed only after receiving the required advance payment or full payment as communicated by ALSIKE HOLIDAYS LLP.
2. Payments may be made through bank transfer, UPI, debit cards, credit cards, online payment gateways, or other payment methods approved by the Company.
3. Package prices, airfare, hotel rates, and other travel charges are subject to availability and may change until the booking is confirmed.
4. Government taxes, GST, visa fees, airline surcharges, hotel taxes, and other statutory charges shall be payable as applicable.
5. Refunds, cancellations, and booking modifications shall be governed by our Refund & Cancellation Policy together with the policies of the respective airlines, hotels, and other travel suppliers.

6. Intellectual Property Rights

1. All content available on this Website, including logos, trademarks, photographs, graphics, videos, designs, text, software, icons, and other materials, is the property of ALSIKE HOLIDAYS LLP or its licensors and is protected under applicable intellectual property laws.
2. Customers may use the Website solely for personal, non-commercial travel enquiries and bookings.
3. No content from this Website may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written permission from ALSIKE HOLIDAYS LLP.

7. Disclaimer

1. ALSIKE HOLIDAYS LLP acts as a travel booking facilitator and intermediary between customers and third-party travel service providers.
2. Airlines, hotels, transport providers, tour operators, and other travel suppliers are solely responsible for delivering their respective services according to their own policies and conditions.
3. Flight schedules, hotel availability, sightseeing activities, package itineraries, pricing, and travel regulations may change without prior notice due to operational requirements, weather, supplier decisions, or government regulations.
4. While we make every effort to provide accurate information, ALSIKE HOLIDAYS LLP does not guarantee that the Website will always be error-free, uninterrupted, or completely free from technical issues.

8. Limitation of Liability

1. ALSIKE HOLIDAYS LLP shall not be liable for delays, cancellations, schedule changes, overbookings, baggage loss, accidents, injuries, weather conditions, natural disasters, strikes, government restrictions, or other events beyond our reasonable control.
2. Our total liability, if any, shall not exceed the amount paid by the customer for the specific travel service giving rise to the claim, subject to applicable law.
3. Customers are encouraged to purchase travel insurance to cover unforeseen events including trip cancellation, medical emergencies, travel interruptions, or baggage loss.

9. Indemnification

You agree to indemnify, defend, and hold harmless ALSIKE HOLIDAYS LLP, its directors, employees, representatives, affiliates, and partners from any claims, losses, liabilities, damages, expenses, or legal costs arising from:

1. Your breach of these Terms and Conditions.
2. Your misuse of our Website or Services.
3. Any inaccurate or misleading information provided by you during the booking process.
4. Your failure to comply with applicable laws, travel regulations, or the policies of airlines, hotels, transport providers, or other travel suppliers.

10. Termination

1. ALSIKE HOLIDAYS LLP reserves the right to suspend, cancel, or terminate any booking or refuse future services if a customer violates these Terms and Conditions, provides fraudulent information, fails to complete payment, or engages in unlawful activities.
2. Customers may cancel their bookings in accordance with our Refund & Cancellation Policy and the policies of the respective travel suppliers.
3. Termination of a booking shall not affect any rights, obligations, payments, refunds, or liabilities that have already arisen before termination.

11. Governing Law and Jurisdiction

1. These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
2. Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

12. Dispute Resolution

1. We encourage customers to contact ALSIKE HOLIDAYS LLP directly to resolve any questions, concerns, or disputes before taking legal action.
2. If a dispute cannot be resolved amicably, both parties agree to attempt resolution through mutual discussions and good-faith negotiations.
3. If the dispute remains unresolved, it shall be settled in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.
4. The seat and venue of arbitration shall be Kolkata, West Bengal, India, and the proceedings shall be conducted in the English language.
5. The decision of the appointed arbitrator shall be final and binding on both parties.

13. Changes to These Terms

1. ALSIKE HOLIDAYS LLP reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice.
2. Updated Terms will become effective immediately upon being published on our Website.
3. Customers are encouraged to review these Terms periodically to remain informed of any changes.
4. Continued use of our Website or Services after any updates constitutes acceptance of the revised Terms.

14. Miscellaneous

1. Entire Agreement: These Terms and Conditions constitute the complete agreement between ALSIKE HOLIDAYS LLP and the customer regarding the use of our Website and Services.
2. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
3. Force Majeure: ALSIKE HOLIDAYS LLP shall not be liable for any delay, cancellation, or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, war, government restrictions, airline operational issues, weather conditions, or other force majeure events.
4. Contact Us:

   If you have any questions regarding these Terms and Conditions, please contact us using the details below:

   ALSIKE HOLIDAYS LLP 695 Rajdanga Main Road,
   GE Plot No. 61,
   Kolkata – 700107,
   West Bengal, India
   
   Website: www.alsikeholidays.com
   Email: alsikedestinations1@gmail.com
   Phone: +91 8282866686