1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service.

1.1 Personal Information

When you register for an Account, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you or your representatives. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Company name and business registration details (e.g., GSTIN, PAN)
• Billing address
• Bank account details or other payment information (processed securely through third-party payment gateways — Alsike Holidays does not store sensitive card details directly)
• Any other information you choose to provide that is necessary for the use of our services

1.2 Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access it through a mobile device. This Usage Data may include your computer's IP address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. How We Use Your Information

Alsike Holidays uses the collected data for various purposes, including to:

• Provide and maintain our Service, including monitoring its usage.
• Manage your Account and your registration as a user of the Service.
• Fulfil contracts, including the development, compliance and delivery of bookings or purchases you make through the Service.
• Contact you by email, phone, SMS or other electronic means regarding updates, security notices or service-related communications.
• Share offers and updates about goods, services and events similar to those you've already purchased or enquired about, unless you've opted out.
• Manage your requests to us.
• Support business transfers, such as a merger, restructuring or sale of assets.
• Improve our Service through data analysis, usage trends and marketing effectiveness.

3. How We Share Your Information

We may share your personal data in the following situations:

• With service providers who help us operate the Service, process payments, or analyse usage — all bound to protect your information.
• For business transfers, in connection with a merger, sale of assets, financing or acquisition.
• With affiliates, who are required to honour this Privacy Policy.
• With business partners, to offer certain products, services or promotions.
• With other users, when you voluntarily share information in public areas of the Service.
• With your consent, for any other purpose you explicitly agree to.

4. Data Security

Alsike Holidays takes the security of your personal information seriously and applies reasonable technical and organisational measures designed to protect it from unauthorised access, alteration, disclosure or destruction. These measures include restricted access to personal data, secure handling of payment information through trusted third-party gateways, and ongoing monitoring of our systems. While we work to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

Alsike Holidays retains your personal information only for as long as necessary to provide our Services, fulfil contractual obligations, comply with applicable laws and support legitimate business operations.

Typical Retention Periods

• Account Information: Retained for as long as your account remains active and for up to 3 years after account closure, unless a longer retention period is required by law.
• Booking & Transaction Records: Retained for up to 8 years to comply with tax, accounting and legal obligations.
• Customer Support Communications: Retained for up to 3 years after the resolution of your request, to improve customer service and resolve disputes.
• Marketing Preferences: Retained until you unsubscribe or withdraw your consent.
• Technical Logs & Analytics Data: Generally retained for up to 12 months for security monitoring, troubleshooting and service improvement.

Once the applicable retention period expires, or the information is no longer required for legal or legitimate business purposes, we will securely delete, anonymise or archive your personal information in accordance with applicable laws and industry best practices.

6. Your Rights

As a Data Principal, you have the following rights concerning your personal data:

• Right to Access: Request access to your personal data and information on how it is processed.
• Right to Correction / Grievance Redressal: Request correction of inaccurate or incomplete data, and seek grievance redressal regarding our handling of your rights.
• Right to Erasure: Request deletion of your personal data when it is no longer necessary, or you withdraw consent where consent is the basis for processing.
• Right to Nominate: Nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

7. Third-Party Links

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that party's site. We strongly advise you to review the Privacy Policy of every site you visit — we have no control over, and assume no responsibility for, the content or privacy practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. You are advised to review this page periodically for any changes — updates take effect as soon as they are posted.

9. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way ALSIKE HOLIDAYS LLP collects, uses, stores, or protects your personal information, please feel free to contact us using the details below. Our team will make every effort to respond to your queries promptly.